Frequently Asked Questions

Delivery Enquiries

Yes. Terms and conditions apply.

  1. With effect from 20 November 2018, check out 2 or more credits to the same location, date and timeslot to enjoy FREE DELIVERY.
  2. Delivery fee of $2.50 applies if you check out 1 credit to the same location, date and timeslot.
  3. Customers are encouraged to upgrade to concierge service if they require specific delivery timings. 
  4. Leaving comments on delivery for specific timings WILL NOT BE ENTERTAINED to be fair to all customers who paid for concierge service. 

 

Upgrade to Concierge Service: 

  1. With effect from 20 November 2018, concierge service is made more affordable at $2.50 top-up per timeslot. Opt for concierge service in the drop-down field when placing an order for your meal.
  2. Please allow a grace period of 30 minutes before or after your preferred delivery timing. 

 

Costs of delivery and Urgent orders:

  1. Food delivery services are not cheap. AMGD subsidised all our customers' deliveries just so we make healthy food accessible and convenient for everyone. But the services come to us at a premium price. Just like any other food delivery services –  there is usually a min order and delivery is not free. So it is the same for us delivery is free for you but not for us. Thus, we encourage our customers to meet the cut-off time for ordering and to order more than 1 bento per location whenever possible. This will ease our operations and minimise any unnecessary administrative costs incurred.
  2. However, if you miss the cut-off time and would still like to order on the same day, you may email us at hello@amgd.sg or chat with us.

Thank you for your kind understanding and cooperation.

Yes, we do deliver to these areas. However, a delivery fee of $5 applies for offshore postal areas in the above-mentioned location clusters.

Feel free to email hello@amgd.sg or chat with us for more information on offshore postal areas.

No. Please note the delivery timing as follows.

For individual customers:

  • Noon – 10.30am-1.30pm
  • Evening – 4.30pm-7.30pm

For Corporate orders is:

  • Noon – 11.30am-1.30pm
  • Evening – 6.30pm-8.00pm

 

No. Our shop is wherever you are. We deliver to you. You can change your location. Just indicate your address.

Yes. You may contact us via email at hello@amgd.sg for us to assist you accordingly. Please provide proof of your travel plans.

Changes to be emailed to hello@amgd.sg

Cut-off time for changes to delivery address is as follows:

Lunch delivery: By 7.30am on the day of delivery.

Dinner delivery: By 11am on the day of delivery.

We will try our best to change to your new location requested but if it is not possible, the meal will be delivered at the last stop after your fleet has completed their scheduled delivery route. Kindly note that additional delivery fees will apply for last minute changes to delivery address.

At the moment we provide Free Delivery Islandwide based on our scheduled time slots of 10.30am to 1.30pm (lunch delivery) and 4.30pm to 7.30pm (dinner delivery).

If you request additional services such as specific time slots, please upgrade to AMGD CONCIERGE SERVICE. In our first year, customers have been enjoying this concierge service for free by leaving comments in the comments box before they check-out. But as our orders increase, we may not be able to accommodate to personal requests as much as we would like to. Customers who leave timings in comments column without upgrading their package will not be entertained. We will be engaging a 3rd party to cater to this need and they will be charging for their services by only recognising AMGD concierge customers. 

  • For details of the concierge service, email us at hello@amgd.sg to find out more.

 

Yes, you can but free delivery is a privilege for the Passholder only. So, there is a $6 charge for the second location for the same time slot if there is supposed to be more than 1 drop/location.

Do confirm your orders minimum 2 days prior to delivery. You can also place your orders on the same day but with a rush order surcharge of $15. For rush hour orders, do note that there will be a restricted choice in the menu depending on stock availability.

All changes in orders have to be informed to us before 48 hours of the scheduled delivery time. If any cancellations are made less than 48 hours before delivery, there will be a 50% cancellation fee. No refund will be made if cancellations are made on the day of delivery. We seek your understanding as procurement for ingredients would have already been made for your orders.

To prevent a delay for the next customer during deliveries, AMGD will reach the customer via call or text only.

If a customer remains unresponsive by more than 10 minutes, the meal is considered cancelled. No credit will be returned to the customer too.

For customers not at home during delivery, kindly inform your security/ neighbour to accept the meal on your behalf or leave instructions for us to leave it hanging by the door-gate.

Pass and Order Enquiries

AMGD (stands for Ahhmahgawd) is an online subscription food delivery service that brings delicious, healthy food to customers’ doorsteps. Each customer upon registration, buys a pass to use within a period of time. You're spoilt for choice with over 60 meals to choose from, Monday to Friday with 2 delivery time slots. The more meals you buy the cheaper your meals and passes!

Choose from any of our Passes:

    1) $17 ALA CARTE (1 meal) at $17/meal

    2) $48 JOY (3 meals) at $16/meal

    3) $75 OVERJOYED (5 meals) at $15/meal

    4) $140 THRILL (10 meals) at $14/meal 

    5) $260 BLISSFUL (20 meals) at $13/meal

    6) $625 HAPPY (50 meals) at $12.50/meal 

 

  • FREE DELIVERY ISLANDWIDE
  • Every pass has a validity period. Please check Q: what is the expiry date of my pass?

 

If you have any immediate questions, email to hello@amgd.sg


You can also jump ahead, buy a pass and EXPLORE! 

 

Yes. You can buy 1 meal from our Ala Carte Pass.

The proteins in the Intense Series are of higher caloric value than the Standard Series. Meals from the Intense Series are designed for those who need more to sustain them till their next meal.

Yes. You will need to top-up the extra balance when you check out.

Orders are limited to only 1 location per timing.  Each customer can order up to 6 meals per location.

If you would like to order more than 6, some customers have bought passes registered under different names in the same office or offices can enjoy corporate rates under #eattogether email us at hello@amgd.sg

Your orders will be stated in “My Account” Page. You will be able to track your current and past orders.

Ala carte pass is 1 day. Joy is valid for up to 10 days, Overjoyed is 20 days, Thrill Pass is 30 days. Blissful is up to 45 days. The Happy Pass has 90 days validity.

 

To be fair to all customers, any unused credits can be extended subject to management approval, if you have been travelling with proof of travel.

Unused credits after the expiry date will not and cannot be refunded.

No, you can buy as many AMGD Passes as you want. But you can order up to 6 meals a day depending on the passes you buy.

Yes! AMGD is officially certified Halal by MUIS! Our Halal Certification is granted to LI DA FOODS (whole plant scheme) managing all our 4 brands i) AMGD ii) CZ Bakery iii) Li Da Kitchen and iv) Ahhh…. We were certified Halal by MUIS in May 2017.

Thank you for your interest to have our meals on weekends. Should the demand increase and more people request for us to be open, AMGD wil consider it. We will make announcements if that were to ever happen again.

 

Our vision is one healthy meal a day, for as many people, in cities around the world. We aim to build a community of health-conscious individuals around the world; people who are committed to a healthier lifestyle.

AMGD is humbled to be your chosen, nutritional partner on your journey to be a healthier you. Within a timeframe, we hope to help our customers achieve their goals and stick to a discipline and routine.

You may place your orders in advance. However, orders for next day delivery must be placed by 11.30pm the day before.

AMGD has over 200 recipes since we started in 2016. 

But at any one day, there will be about 80 menus as we rotate our top 80 menus so that our customers have something to look forward to each time. No worries if your favourites are not “live” when you log in. Based on data and customer behaviour, our AI will be able to let us know that there is strong demand on certain menus and we will be able to make them live again when appropriate.

The mainstay and regular categories on our website are: 

- ALL OF AMGD (all menu that’s live at the moment)

- ALL STARS (TOP 50 best-sellers)

- CARE SERIES (HEALTH PROMOTION BOARD’S ENDORSED MENUS)

- PARTY PLATTERS

At every public holiday in Singapore, we will launch a limited edition series to commemorate the occassion. We have launched:

  1. It’s New Year!
  2. It’s Chinese New Year!
  3. It’s Ramadan
  4. it’s Hari Raya
  5. It’s Deepavali
  6. It’s National Day
  7. It’s Christmas etc etc

We have also launched other special dates such as:

  1. It’s Mother’s Day
  2. It’s Father’s Day
  3. It’s Taiwan (when we air-flown specialty snow-capped mountain Taiwanese fruits) etc etc

We do our best to bring these menus to make your journey to better nutrition and health interesting. These menus are made live when there is enough demand and whilst stocks last.

ORDER CHANGES: To be informed by 11.30pm before the day of delivery

LAST MINUTE ORDERS: To be informed by 7.30am on the day of delivery 

Moving forward, we have come up with a solution for last minute orders as well as walk-in customers. We will be launching a microsite soon. Here, when passholders missed the cut-off time and still want the food delivered on the same day, they can check out via the microsite. Details will be announced soon!

ORDER CANCELLATIONS: No cancellations will be entertained on the day of delivery

Any cancellation of meals must be made by 11.30pm before the day of delivery

Exceptions can, however, be made on a case by case basis. In such cases, notice has to be given to us by 7.30am on the day of delivery. Cancellations made after 7.30am, credit is due deducted as meals would have already been prepped.

Above terms applies to lunch and dinner deliveries, all requests to be informed via whatsapp / call at 87819323.

Payment Enquiries

Yes. You can do an Internet banking.

Li Da Foods Pte Ltd. 0039338171
DBS Current Account.

Please screenshot the receipt and drop us an email at hello@amgd.sg.

Once payment has been made, we will add credits into your account and you will be able to enjoy the AMGD e-commerce experience.

 

 

You can make payment via PayPal or Credit Cards on our website. Currently that’s what’s available.

But if you need to do Internet Banking, drop us an email at hello@amgd.sg and we will be happy to assist.

Loyalty Points, Rewards & Sales

Our sales season follows a strict, audited calendar. We are not able to extend the sales period if you miss it. Customers are encouraged to grab our sales when you receive our emails or when you see them on our social media sites and websites. In order not to miss any sales, register as a member and subscribe to our newsletters/EDMs. Our management will not be able to provide any refunds for customers who miss the promotions after purchasing a pass.

For friend: 5% Welcome Offer + 1 extra free meal

For you: Earn up to 3 FREE meals* 

  1. Get your friend to register an account at www.amgd.sg/register
  2. We will email a 5% welcome offer promo code to your friend
  3. Once your friend buys a pass with the 5% off code, email hello@amgd.sg and let us know his/her email account

You will earn free meals* if your friend buys either a:

*Thrill Pass =  1 free meal for you

*Blissful Pass = 2 free meals for you

*Happy Pass = 3 free meals for you 

Terms & Conditions:

*To qualify for refer a friend program, you have to be an existing passholder and hold a pass currently.

*Cannot be used in conjunction with other ongoing offers and promotional codes.

*AMGD reserves the right to amend its terms & conditions without prior notice.

Each promotion cannot be used in conjunction with any other discount or promotional offer. Promotional codes are codes that enable customers to obtain benefits such as discounts or free gifts. These codes are non transferable so may only be used in accordance with their terms of use. Promotions earned in the form of complimentary meal credits cannot be exchanged for cash and are not eligible for any customization requests. 

*AMGD reserves the right to amend its terms & conditions without prior notice.