Frequently Asked Questions

How do I begin?

AMGD is a delicious, healthy food company enabled by technology. Its vision is one healthy meal a day for everyone! Ahhmahgawdis how good we want you to feel after eating our delicious, healthy meals that never existed before. 

 

AMGD works on a pay-per-use-meal credit system where you buy a pass called the AMGD Pass. The bigger your pass, the cheaper your meals. You can use your meal credits and check out over 180 menus on our website to choose for any occasion.You can pre-order your meals in advance or by 11.30pm the day before delivery.  Check out the user guide https://bit.ly/AMGDguidevideos​.

Choose between 1, 5, 10, 20, 50 and 101 meals. The more meals you buy the more you save. Buy AMGD Pass here:  https://bit.ly/AMGDPASSES

$17 for a single meal with the Ala-Carte pass. The price gets lower per meal till $12 per meal for 101 meals with a Gold Pass.

Tip: Delivery is free on orders above 2 credits to the same location; otherwise delivery fees start from $1.50 to $5 depending on your location and if you require specific delivery timing.

 

 

If you are looking to eat clean and healthy for weeks or even months, look no further. AMGD is a pioneer in healthy food meal subscription plans and we have the widest range of delicious, healthy food creation with over 180 meal choices on our website. Thus, buying an AMGD PASS to support your short to long-term goals is a natural choice.

Click here to buy an AMGD PASS: https://bit.ly/AMGDPASSES

How to check out AMGD PASS and place your orders: https://bit.ly/AMGDuserguidevideos

 

 

 

 

 

Before you purchase an AMGD PASS:  

  1. Please ensure you read the terms and conditions of the AMGD PASS. 
  2. Delivery fees are separate. Free delivery if you check out more than 2 meal credits.
  3. Delivery surcharge applies for single orders, CBD area, city centre, and remote locations (refer to deilvery questions on surcharges)
  4. Each AMGD PASS has an expiry date. Please choose one that is suitable for your needs.
  5. Please let us know if you have diet restrictions or allergies in the comment box. The comments box is strictly for this purpose and not for choosing your own ingredients in your meal.
  6. If you need to receive food at a certain time, please opt for concierge service before placing your orders.
  7. It is a requirement by SFA that no food should be kept at room temperature for more than 4 hours from the time it was cooked at the caterer’s kitchen to the time it is consumed. This information can also be found on the food sleeve of every delivered bento. 
  1. If you are requesting to cancel or change your order that has been processed, please find our chat bot before the cut-off time of 11.30pm the night before. There will be an admin fee of $2.50 for any changes after the cut-off time.
  2. We do not accept any cancellation after an AMGD PASS is purchased.
  3. Each meal is actually $17. Buying an AMGD Pass means customers have enjoyed their meals which were previously delivered at a heavily subsidised rate instead of $17/meal excluding delivery fees. AMGD has subsidised the cost of each delivery too. Refunds of balance credits is thus at the sole discretion of the company and subject to a 50% cancellation charge. 
  4. Approval for cancellations are solely at our discretion.
  5. Any other forms of refunds will be processed on every 25th of every month. It will take 5 to 10 business days based on the payment gateway you made the purchase. 

Click on MENU homepage: https://bit.ly/AMGDMENUMAINPAGE

You will find there are 4 categories (each with sub-categories)

You will be prompted to purchase an AMGD PASS to enjoy the meals (if you haven’t)

  1. “I’m New”, you’ll find a snapshot of AMGD meals;
  2. ​Click on “Bentos” and you will find all our 180 selection of bentos featuring crowd favourites from seafood, chicken, beef, vegetarian, warm series, all-day breakfast meals, Hong Kong and Japanese inspired meals as well as Joan’s Fitness Series. It also have curated meals including Immune Support, Low Carb and High carb options, Low Fat High Carb options, HPB endorsed meals, Keto and AMGD healthy snacks.

We proudly present AMGD Concept Store. The newest specialty store at Tai Seng!

It works like a members-only lounge. Every AMGD Passholder can choose to deliver their meals islandwide or consume at the Concept Store. Discuss, work, study and have your meals in a soothing environment that take you away to another world. You have access to an expanded pantry with free-flow of coffee, tea, snacks and daily specials. 

There is also a CSR element at the store. Donate a minimum of $1 for anything you take from the pantry. AMGD has created over 3000 healthy meals to the needy with members' contributions.

How to get started?
1. Buy an AMGD Pass. Choose between 1, 5, 10, 20, 50 and 101 meals.  https://bit.ly/AMGDPASSES
2. Pick any meals and opt for "AMGD Concept Store". You can invite up to 8 friends to join you for breakfast or lunch. We open from 7am to 3pm Monday to Saturday.
3. Arrive at store at chosen date and time-slot. Your meals will be waiting for you.

#AMGDConceptStore #feelgoodafterfood

AMGD PASSES AND ORDER ENQUIRIES

Assisting those in need
Managing Health and Well-being
Generating Healthy Food Solutions and Innovation
Developing a greater sense of healthy living


AMGD is a delicious, healthy food company enabled by technology. We use data to create our recipes and we deliver anywhere from our kitchen to your doorstep. Our vision is one healthy meal a day for everyone! Ahhmahgawdis how good we want you to feel after eating our delicious, healthy meals that never existed before. 

 

With AMGD, ONE PASS gets you access to 180 delicious, healthy meals online everyday. Unlike one-off lunch or dinner deliveries, AMGD works on a pay-per-use meal subscription - Social Passes for consumers. Corporate clients can opt for AMGD Catering: https://catering.amgd.sg

 

AMGD started in Singapore in 2016 and opened its first international branch in Hong Kong in 2017. While the Hong Kong operations is currently suspended, AMGD has plans to expand in Kuala Lumpur and Jakarta.

 

Yes you can. You have 2 options. Proceed to choose our bowls for pick-up or delivery.

Order in advance or by 9:30am on the same day for lunch, and by 2:30pm for dinner. Pick up your meals from these AMGD Pick-Up Points.

  1. “BOWLS→ Pick-Up” Pick up from 

    28 Tai Seng Street #03-01

    Sakae Building

    Singapore 534106

  2. “BOWLS Delivery” offers our bundles of AMGD bowls to the doorstep. 

​* How to begin:
Step 1: Click on bowls tab on our website 
Step 2: Click on a menu and register your name
Step 3: Follow on-screen instructions to choose Pick-Up Point and timing.
 

Due to the COVID-19 situation, Islandwide AMGD PICK-UP POINTS are currently on hold until further notice. 

 
 

You can also refer to these user-guide videos: https://amgd.sg/index.php?route=information/user-guide-videos

Step 1: Get yourself an AMGD PASS.
- Choose from 6 different passes from the Social 
- Add to your Cart & Make Payment

 Step 2: Choose your AMGD Meals
- Go to our Menu of over 180 meals
- Choose your Meal(s)

 Step 3: Checkout
- Checkout your cart!

As each passholder enjoy discounted (or free) delivery for each location and delivery timing, you can’t send to another address for the same delivery timing. You can share your pass with someone if you happen not to use that time slot that day and thus can send to a different address. Alternatively, the other person can buy his/her own pass to also enjoy discounted (or free) delivery and privileges that AMGD passholder enjoys. 

Each AMGD PASS comes with a maximum number of meal credits to be used within a time period.
And if you want, you can use more than one meal credit per delivery location.
So it’s entirely up to you how you wish to spread out your meals!

ALACARTE: 1 meal within 1 day

OVERJOYED: 5 meals within 20 days

THRILL: 10 meals within 30 days

BLISSFUL: 20 meals within 45 days

HAPPY: 50 meals within 90 days

GOLD: 101 meals within 270 days

For more details feel free to check out our link:
http://www.amgd.sg/index.php?route=product/pass

Please inform us via our chat bot by 11.30pm before the day of delivery. No changes after the minimum cut-off time is allowed. Changes can be made with an admin fee of $2.50 if you missed the cut-off timing. Credits will not be returned if we are informed of any changes on the same day. 

As a registered customer of AMGD. All your orders are recorded in the "My Account" page.
From there, you can keep track of all your orders, current and past ones as well. So, you'll always remember the meals you've enjoyed, and those you've enjoyed most! 

You can also <3 your meals and the next time you log in, they will appear under “Meals You Love”. 

You will also receive confirmation emails so that you can double-check your orders and let us know the Order ID if you ever need to make any changes to your orders.

Some travels are planned, others just happen. But if it falls within the period of your AMGD PASS, have no fear! Just provide us with your travel documentations and chat with our chat bot, we'll make sure you get your extension! If you require an extension for any other reasons, find our chat bot, and we'll sort it out for you. 

As AMGD scale-up, we are happy to announce new services to serve you better. If you missed the cut-off timing of 11.30pm the night before, you can choose your meals and order by 9:30am on the same day for lunch and 2:30pm for dinner. 

How to begin:
Step 1: Click on bowls tab on our website 
Step 2: Click on a menu and register your name
Step 3: Wait for meals to be delivered to you or can pick up at our HQ at Tai Seng.

Any cancellation of meals must be made by 11.30pm before the day of delivery. No exceptions can be made. Any changes on the same day is subject to a $2.50 admin fee. 

No. All unused credits will expire according to the expiry date and no refunds are allowed. This is a very strict company policy and goes through a formal audit process. All customers are expected to read the terms and conditions of an AMGD PASS before making a purchase including our delivery fees, concierge for specific delivery timings as well as expiry dates of their AMGD PASSES.

Yes. You can. Buy the same AMGD PASS as your previous purchase and we will raise your case to our audit department to request a reactivation of your account with its unused credits.

We have recently introduced a chat bot that is live from 9.00am to 7.30pm. Monday to Friday. You can find the icon on the bottom right of our website. Over the weekends, you can leave your messages and our team will check any changes required by Sunday night.

Customers are encouraged to find us via our chat bot as a main form of communication channel instead of FB, IG inbox or emails.

 

First of all, each meal is actually $17. But the only reason you are able to enjoy the same value of a $17 meal is because you are buying in bulk purchase of 5, 10, 20, 50 or 101 meal credits in advance. For example, A GOLD Passholder is only paying $12/meal instead of $17 thus saving as much as $505 in total. AMGD Passes are also suitable for those who want to budget for every meal without bursting your wallet. 

Yes you can check out the details here: https://bit.ly/REFERAFRIENDPROGRAMME

The friend who purchase must use the promo code: REFER6%. Any other promo codes will not qualify for the referral programme.

The friend who refers must be and active passholder with a valid AMGD PASS (not expired) and actively using her credits at the time of refering his/her friend.

DELIVERY ENQUIRIES

We deliver lunch and dinner, Mondays to Saturdays.

Each Pass = Meal Credits. Delivery charges excluded.

Eg: BLISSFUL PASS = 20 meal credits (delivery charges excluded).

Eg: HAPPY PASS = 50 meal credits (delivery charges excluded).

 

FREE DELIVERY:

  1. Check-out 2 and more meals to the same location and delivery timing*
  2. Delivery timings range from 10.30 to 1.30pm for lunch and 4.30 to 7.30pm for dinner


CONCIERGE SERVICE:

If you need a specific timing delivery, upgrade to our CONCIERGE SERVICE to request for meals to arrive at a specific time slot.
 

*Other delivery surcharges may apply. Please refer to delivery surcharge question.

Concierge Service Delivery Timings

  • Choose the hour you’d like your meals to be delivered within the range given below. 

LUNCH

  • 11.00am – 11.30am ($2.50)
  • 11.30am – 12.30am ($2.50)
  • 12.30pm – 1.30pm ($3.50)

DINNER

  • 4.30pm – 5.30pm ($2.50)
  • 5.30pm – 6.30am ($2.50)
  • 6.30pm – 7.30pm ($4.00)

 

Convenience do come with a premium. We hope our customers will enjoy the premium service and play a part in paying a small fee. We benchmark our pricing for surcharges based on market practice. From our research, the service fee and standard delivery charges fall between $4 to $8. AMGD surcharges within and surrounding areas are as follows:

Delivery Surcharges:

          +$1.50 CBD, Financial Districts and Orchard Road 

+$2.50 Neo Tiew

+$5.00 Offshore Loyang, Jurong Island, Alps Avenue, Changi/ Airline Road/Boulevard, Seletar Airport, Sentosa/Ocean Drive, Senoko, Selarang Camp, Sungei Tengah, Punggol Seventeenth Avenue

+$12.00 NTU and Tuas


*You may refer below for postal codes which require additional $1.50 charge regardless of how many bentos:

1st 2 digits of postal code: 01, 02, 03, 04, 05, 06, 07, 08, 17, 18, 22 and 23

 

*You may refer below for postal codes which require additional $2.50 charge regardless of how many bentos:

1st 2 digits of postal code: 718, 719

 

*You may refer below for postal codes which require additional $5.00 charge regardless of how many bentos:

Postal code starting with:
62, 63, 498, 819, 099, 098, 097, 758, 699, 708, 709, 829, 506823, 506818, 506020, 506819, 509021, 509018, 509017, 508989, 506824, 797045

 

*You may refer below for postal codes which require additional $12.00 charge regardless of how many bentos:

Postal code starting with:
637, 638, 639

Due to the COVID-19 situation, Islandwide AMGD PICK-UP POINTS  are currently on hold until further notice.

The available pick-up point is at 

28 Tai Seng Street #03-01

Sakae Building

Singapore 534106

 

Order in advance or by 9.30 am on the same day for lunch, and by 3pm for dinner. 
 

For any changes, please Intercom our friendly AMGD chat bot found at the bottom right of your screen. All changes must be made before 11.30pm the night before next day delivery. No exceptions will be made after the cut-off timing. An admin fee of $2.50 applies if you would like us to manage the changes you require.

The driver will wait for a maximum of 10 minutes before moving on. He may also try other means to reach you such as leave your meals at your door or leave at the security guard. Your credits will not be returned as your meals are made and you were not contactable or giving a note for other delivery options to drop off your meals if you are not contactable.

For an additional location, there will be an additional charge of $6 as the discounted delivery fee is a privilege only for the AMGD Passholder.

Definitely! You can have your lunch in the office and dinner at home with your loved ones. Just add your addresses into your address book. Log in and go to: “MyAccount>Modify your address book entries.”


Once you're placing your meal orders, select the address you'd like the meal to be delivered for lunch and/or dinner.

We deliver from Monday to Saturday and if a Public Holiday falls on a weekday, we will remain open. It is business as usual.

* If we have to close on a PH, a memo will be given out via email as well as placed at the top ticker of our website. 

FOOD RELATED ENQUIRIES

We have 180 delicious and healthy choices on our website. They include our signature bentos, healthy bowls, healthy snacks, healthy mini buffets and healthy platters. Check them out here: https://bit.ly/180AMGDmenus

You have 3 options to try out the Poke Bowls:

** You don’t need an AMGD Pass to enjoy these AMGD Healthy Poke Bowls. 
i) order as a bundle and get them delivered to your door: https://bit.ly/bowlsdelivery
ii) order individual bowls or bundle to be picked-up at AMGD Pick-Up Points: https://bit.ly/Pick-UpPoint

If you are an AMGD Passholder:

iii) these Pokes can be added into your cart as an add-on. 

Most of our AMGD meals are made with ingredients that are natural and organic. The macros and calories can be found when you click on any menu indicated on the left side of the screen.

We place AMGD ahhmahgawd proteins on either a bed of fresh greens or complex carbs (C-carbs) or healthy pasta. Each meal does not exceed the daily requirements by design!

Allergic to nuts? We’ll throw in fruits instead! Can’t take too much sugar or salt? There’s barely a pinch in any meals already!

Whatever your diet limitations, let us know about your existing conditions in the comment box when you check-out and we will customise accordingly to your request as best as we can. We work with our nutritionist to replace or reduce anything that gets in between you and the enjoyment of our meals!

As fresh vegetables and fruits are incorporated in every AMGD meal, the bentos cannot be warm or hot. But when the meals arrive, you can remove just the proteins and you are able to reheat the protein/carbs on a medium high heat (°C) for about 2-3 mins. We have also introduced the WARM SERIES – when all the vegetables are cooked. 

Yes, we are MUIS HALAL-Certified.

You can order for groups here: https://catering.amgd.sg

Healthy bundles at your fingertips. You can check-out easily by paying with cash/credit card without being an AMGD PASSHOLDER.

For any queries, email us at sales@amgd.sg and we’ll be happy to assist you.

We launch new meals every week or once a once. fortnight.

In this category, we create meals that require special attention.

They include Immune Support Series: https://amgd.sg/index.php?route=product/category&path=274_330

Meals with low carb and high carb, meals that are low fat and high carb as well as those endorsed by the Health Promotion Board: https://amgd.sg/index.php?route=product/category&path=274_208

We also have meals that come as a set. Use 5 credits but get 4 meals with soups: https://amgd.sg/index.php?route=product/category&path=274_300

We are also the official nutrition partner for Sundown Marathon: https://amgd.sg/index.php?route=product/category&path=274_328

Keto meals can be found here: https://amgd.sg/index.php?route=product/category&path=274_247

 

 

Our healthy snacks that fly off the shelves can be found here: https://amgd.sg/index.php?route=product/category&path=351

Each batch are freshly made so each stock usually won’t last longer that a week once we put them live on the website. Catch them at every cycle before they sell-out!

Yes, we do. Check them out here: https://amgd.sg/index.php?route=product/category&path=274_300

We are producing more over time.

Yes, we do. Check them out here: https://amgd.sg/index.php?route=product/category&path=274_247

We are producing more over time. 

The chicken parts can be in the form of leg or breast meat. They will be prepared subject to availability.

All our foods are prepared fresh, and made just before delivery. AMGD has created all of its own recipes. We have reinvented how healthy food are to be consumed with local inspirations.

The meals created are mostly natural such as vegetables, nuts and fruits with a cooked protein. Hence AMGD bentos are best consumed within 4 hours after receiving.


However, if you wish to keep the meal for next day consumption, please request for cold ingredients to be packed separately when you place your order. The meal is good to be kept 24 hours and re-heat with microwave medium heat around 3 to 4 minutes.
No re-heating of the cold ingredients required.
*pls take note the cold ingredients may reduce in qty/weightage than usual when packed separately
*pls store food in chiller, settings 3 to 10 degree celcius
*do not keep food in freezers or below 0 temperature settings

CORPORATE RELATED ENQUIRIES

Yes, we do. You can opt for the special bundles here: https://catering.amgd.sg

 

SERVICE RELATED ENQUIRIES

Please do not hesitate to contact us directly through our chat box and we will attend to your needs ASAP.

AMGD PICK-UP POINTS?

AMGD PICK-UP POINT features our HEALTHY POKE BOWLS. They are presented in bundles of 2, 3, 5 and 8 with each starting price at $5.30. The AMGD Healthy Poke Bowls are a great introduction to healthy eating and AMGD. The Poke Bowls portions are generally half of AMGD bentos.

The AMGD PICK-UP POINTS are currently on hold until further notice. 

 
Order in advance or by 10am on the same day for lunch, and by 3pm for dinner. Pick up your meals from these AMGD Pick-Up Points.
 
  1. ​More food options
  2. More convenience
  3. No delivery fees
  4. No hidden costs. Just enjoy the food experience

 

 

 

 

The meals allocated for AMGD PICK-UP POINTS will be upgraded or rotated every few months.

You can place your orders online in advance or on the same day. Book your meals by 9:30am for lunch and place orders by 2:30pm for dinner> the pick-up timings at AMGD PICK-UP POINTS are fixed. Please do not be late. The driver will move off to the next Pick-Up Point. 

Yes, you can. If you prefer to have access to the wide varity of 180 bentos, you can have the best of both worlds!

  1. Buy an AMGD pass that suit your needs. 
  2. In your member account, add the full address of the your chosen AMGD Pick-Up Point. Whenever you need you can collect your bento at the Pick-Up Point too.

 

 

WHAT IS AMGD GIFT PASS?

Get Your Loved Ones the Gift of Health!

You are self-disciplined and you would like to rally your loved ones to practice daily healthy habits just like you. What better way to say “I care about you” than to nourish them with AMGD Gift Pass!
 
  • Choose from 3 gift passes: SparkleShine and Dazzle.
  • Enter details for you and the recipient.
  • Include a note!
  • Proceed to checkout.
GIFT passes are inclusive of meals and delivery.
 
http://bit.ly/AMGDGIFTPASS

Happy Gifting AMGDians!
 

WHAT IS AMGD COMMUNITY GIVES BACK?

AMGD Community Gives Back started in 2017, one year after AMGD was launched in Singapore and Hong Kong. When our start-up became profitable, we celebrated by setting aside funds to help those in need. We created employment opportunities and provided delicious and healthy food for needy patients and low-income families. 

Today, we want to spread the intangible benefit of giving – a pleasant feeling of connectedness in the AMGD community – our customers and our donors who believe in helping the less fortunate who will appreciate our help all year. 

We enabled this charity element on our website in collaboration with Our Tampines Hub (OTH) who will curate the list of beneficiaries from low-income families living in Tampines. AMGD has pledged $10, 000 to kick-start OTH-AMGD Community Gives Back campaign to help low-income families. Collectively, we aim to grow the AMGD community of givers to donate in cash or credits.

PAYMENT ENQUIRIES

When you check out your cart, you may  choose to either to either pay via PayPal or Stripe with any recognised Credit Card.
There is also an option for Internet Banking. To do this, please transfer the ammount to our DBS current Account 003-9-338171
For us to faciitate your purchase, we would deeply appreciate that you email us a screengrab of the transfer receipt and contact our chat bot.

What is AMGD Market?

AMGD Market is designed for returning customers to accumulate points which could be used to redeem exclusive merchandise. You can also use your points to redeem promo codes to offset payment for your next AMGD pass purchase or purchases from our affiliate brands and participating wellness partners. This is our way to reward our loyal customers for your continued support and for committing to a healthy lifestyle.

Accumulated points are not exchangeable or redeemable for cash. All points can only be used to redeem merchandise at AMGD Market or to download promo codes which can be used to make purchases on AMGD platforms or on the platforms of our affiliate brands and participating partners. 

 

All accumulated points will expire 12 months from the date they were first earned. All points that are not redeemed will be forfeited and cease to be effective. The validity of your points can be found in your member account when you log into your account.